Returns & Refunds Policy

At KNKMIAMI®, we are committed to providing high-quality training products and a clear, fair shopping experience.

This policy begins with the requirements and instructions for standard returns, refunds, and exchanges. Information concerning products that arrive visibly damaged, defective, incomplete, or incorrect appears in a separate section near the end of this policy.

Standard Returns

Return Eligibility

Eligible products may be returned within 30 calendar days of the confirmed delivery date.

The return package must be accepted by the shipping carrier within 30 calendar days of the confirmed delivery date. Creating a shipping label within the return period does not extend the return deadline.

To qualify for a return, the product must:

• Be unused.
• Be clean and free from odors, stains, hair, marks, wear, or damage.
• Include all original parts, accessories, instructions, and packaging.
• Be securely packaged to prevent damage during return shipping.
• Have been purchased directly from knkmiami.com.

Items purchased from another retailer, marketplace, or authorized seller must be returned through the original place of purchase and are subject to that seller’s return policy.

KNKMIAMI® may deny a return or reduce the refund when an item shows signs of use, damage, missing parts, odors, stains, wear, altered packaging, or damage caused by inadequate return packaging.

How to Return an Item

Prior return authorization is not required for a standard return.

Securely package the product and include the following information inside the package:

• Customer’s full name.
• Order number.
• Email address used for the order.
• A brief note stating whether the item is being returned for a refund or exchange.

Send the return to:

KNKMIAMI® Returns
11471 SW 102 Street
Miami, FL 33176
United States

Phone: (305) 753-7177
Email: info@knkmiami.com

We strongly recommend using a trackable shipping service and keeping the shipping receipt and tracking number until the return has been completed.

Returns must be sent to the address listed above. Returns sent to another address may be delayed, lost, or rejected.

KNKMIAMI® is not responsible for return packages that are lost, delivered to the wrong address, or damaged during return shipping.

Do not send damaged, defective, incomplete, or incorrect products through the standard return process. Please follow the instructions in the “Damaged, Defective, Incomplete, or Incorrect Products” section near the end of this policy.

Return Shipping Costs

For standard returns resulting from a change of mind, an incorrect resistance selection, or another reason unrelated to a product defect or an error made by KNKMIAMI®:

• The customer is responsible for return shipping.
• Original shipping charges are non-refundable.
• If free or discounted shipping was provided on the original order, KNKMIAMI® may deduct the actual outbound shipping cost paid to deliver the order from the refund.
• Any outbound shipping deduction will not exceed the actual shipping cost paid by KNKMIAMI® for that order.

Restocking Fees

Restocking fees are based on the condition and type of product returned.

Unopened and Unused Products

No restocking fee will be charged when the product:

• Is unopened.
• Is unused.
• Remains in its complete original packaging.
• Can be returned directly to inventory and sold as new.

Opened but Unused Products

Opening a product does not automatically make it ineligible for return. However, products that have been opened, even if they have not been used, may be subject to a 10% restocking fee.

The product must remain complete, clean, undamaged, and in resalable condition.

This fee helps cover inspection, handling, repackaging, inventory processing, and payment-processing costs.

Large, Oversized, or Repackaged Products

A 15% restocking fee may be deducted for:

• Large or oversized training equipment.
• Products requiring extensive inspection or testing.
• Products requiring replacement packaging.
• Products requiring substantial handling before they can be returned to inventory.

Restocking fees do not apply to approved claims involving products that arrived damaged, defective, incomplete, or incorrect.

Refunds

After the returned product is received, KNKMIAMI® will inspect it to confirm its condition and eligibility.

KNKMIAMI® will not issue a refund until the returned product has been received and inspected.

Approved refunds will be issued to the original payment method. Refund processing normally begins within 7–10 business days after the return is received and inspected.

The customer’s bank, credit card company, PayPal, or other payment provider may require additional time to post the refund to the customer’s account.

Depending on the order and condition of the returned product, the refund may be reduced by any applicable:

• Original shipping charge.
• Actual outbound shipping cost on an order that received free or discounted shipping.
• Restocking fee.
• Return-to-sender charge.
• Address-correction fee.
• Cost associated with missing parts or accessories.
• Cost associated with damaged or missing packaging.
• Cost associated with damage to the returned product.

Exchanges

Eligible products may be exchanged within 30 calendar days of the confirmed delivery date.

The original product must be accepted by the shipping carrier within 30 calendar days of the confirmed delivery date. Creating a shipping label within the exchange period does not extend the exchange deadline.

For standard exchanges:

• The customer is responsible for returning the original item.
• The customer is responsible for the shipping cost of the replacement item.
• Any difference in product price must be paid before the replacement is shipped.
• If the replacement product costs less, the eligible difference will be refunded to the original payment method.
• The same product-condition requirements and restocking-fee rules described in this policy apply.

These charges do not apply when KNKMIAMI® confirms that an exchange is required because the original product arrived damaged, defective, incomplete, or incorrect.

Product Condition and Safety

KNKMIAMI® training products must be returned in sanitary and safe condition.

Products showing excessive wear, dirt, sweat, strong odors, stains, pet hair, bodily substances, intentional modification, or evidence of improper use will not qualify for a refund or exchange.

If a return is denied after inspection, the customer may be responsible for the cost of having the product shipped back.

Final-Sale Items

Products clearly marked “Final Sale” on the product page at the time of purchase are not eligible for a standard return or exchange.

A Final Sale product may still qualify for assistance when it arrives damaged, defective, incomplete, or incorrect.

Shipping charges, gift cards, and completed services are non-refundable.

Order Cancellations

Orders may be canceled only before they enter processing or shipping.

Once an order has been processed, packed, or transferred to the shipping carrier, it cannot be canceled and must follow the standard return process after delivery.

KNKMIAMI® cannot guarantee that a cancellation request will be completed before an order ships.

Refused and Undeliverable Packages

Packages refused by the customer or returned because of an incorrect or incomplete address may be treated as standard returns.

Original shipping charges, return-to-sender charges, address-correction fees, and applicable restocking fees may be deducted from the refund.

Shipping charges will not be refunded when delivery failed because the customer provided an incorrect or incomplete address.

Promotional and Bundle Purchases

When an item purchased as part of a bundle, package, or promotional offer is returned separately, the refund will be recalculated based on the regular price or adjusted promotional value of the items kept by the customer.

This means the customer may lose some or all of the original bundle or promotional discount when only part of the qualifying purchase is returned.

Free gifts and promotional products must be returned with the qualifying purchase. If they are not returned, their stated retail value may be deducted from the refund.

Policy Abuse

KNKMIAMI® may refuse returns from accounts showing documented evidence of repeated policy abuse, fraudulent activity, altered products, product substitution, false damage claims, or excessive returns inconsistent with normal purchasing activity.

Damaged, Defective, Incomplete, or Incorrect Products

Please inspect your order promptly after delivery.

Visible Shipping Damage, Incomplete Orders, or Incorrect Products

If an item arrives with visible damage, if the order is incomplete, or if the product received is different from the product ordered, contact KNKMIAMI® at info@knkmiami.com within seven calendar days of the confirmed delivery date.

Failure to report visible shipping damage, an incomplete order, or an incorrect product within seven calendar days may affect our ability to verify the claim with the shipping carrier and determine eligibility for a replacement or refund.

Suspected Product Defects

If you discover a suspected product defect that was not reasonably visible at the time of delivery, stop using the product and contact KNKMIAMI® promptly after discovering the issue.

The product may need to be inspected before KNKMIAMI® can determine whether the issue qualifies as a manufacturing defect.

Information Required

Please include:

• Your order number.
• A description of the problem.
• Clear photographs of the product.
• Photographs of the product packaging.
• Photographs of the shipping box and shipping label, when applicable.

Do not ship a damaged, defective, incomplete, or incorrect product back before receiving instructions from KNKMIAMI®.

Available Resolutions

After reviewing and verifying the claim, KNKMIAMI® may provide:

• A replacement product.
• Replacement parts, when appropriate.
• A prepaid return label.
• A full or partial refund.

For an approved damaged, defective, incomplete, or incorrect-product claim, KNKMIAMI® will:

• Cover the authorized return shipping.
• Waive the restocking fee.
• Provide the appropriate replacement, replacement parts, or refund.
• Cover the shipping cost of an authorized replacement product.

Damage caused by misuse, improper storage, normal wear, unauthorized modification, failure to follow product instructions, or damage occurring after delivery is not considered a manufacturing defect.

Contact Information

KNKMIAMI® Customer Service
11471 SW 102 Street
Miami, FL 33176
United States

Phone: (305) 753-7177
Email: info@knkmiami.com
Website: knkmiami.com
Instagram: @knkmiami

Policy Updates

KNKMIAMI® may update this policy from time to time.

The policy in effect on the date of purchase will apply to that order.

Last updated: August 16, 2026