FAQ
Frequently Asked Questions
Got a question for us? You're in the right place! If you can't find your answer here, feel free to reach out to us through our "Contact Us" page.
Product Details:
What is the difference between the ArchStretch and ArchStretch Premium?
There is no difference between the functionality or the effectiveness of the stretchers. All the stretchers provide the same function and are equally effective. The difference is only in the surface material. The ArchStretch is covered in memory EVA foam with a hypoallergenic (anti-fungus & repels odor causing bacterial) surgical grade silicone insert and can be easily wiped down. The ArchStretchPremium is covered in a hypoallergenic (anti-fungus & repels odor causing bacteria) surgical grade silicone and same material silicone insert. This version was created for those dancer with sensitivity to latex or rubber. It is very durable and the material repels odor producing bacteria. You can easily clean it with a clorox wipe. Either model have excellent adaptation for any foot size. The silicone stretcher was especially developed for dancers with sensitivities to latex, rubber, etc.
What is the difference between the Pirouette Mini and the Pirouette Premium?
The Pirouette Mini is our smaller, more portable model especially suitable for starting and intermediate dancers who are just beginning to turn. The Pirouette Premium is equipped with an extra smooth spinning mechanism that allows for more consistent turns.
What is the difference between the SpringCore Balance and the SpringCore Balance Premium?
The SpringCore Balance is mean to assist dancers with improving balance and stability by strengthening the core and leg muscles as well as increasing ankle range of motion and joint mobility. Unlike our SpringCore Balance Premium, our SpringCore Balance is stationary and does not spin. Our SpringCore Balance Premium is a combination of our SpringCore Balance and our Pirouette Premium. Spinning while balancing on the SpringCore Balance Premium targets turnout, turning, balance, promenading, ankle strength, hip rotation, back strength, core strength, spotting, proper muscle memory, and control. Like the Pirouette Premium, the SpringCore Balance Premium is equipped with an extra smooth spinning mechanism that allows for more consistent turns.
The rubber band on my ArchStretch broke! Where can I get another one?
On rare occasions, the rubber band does break. Replacement rubber bands can only be purchased through our online store. Breakage of the rubber band is often caused by contact with sharp objects (such as long finger nails). Please, keep this in mind when using your new rubber band on your ArchStretch!
The cushion on my Pirouette Mini/Pirouette Premium/SpringCore Balance/SpringCore Balance Premium is damaged! What do I do next?
The skid-proof pad of these products can become damaged if the cushion comes into contact with any sharp, rough, or hot surfaces. These damages do not in any way diminish the efficacy of these products nor their safety. If you still wish to replace the skid-proof pad, you may purchase a replacement cushion through our online store. Instructions for removal of the existing pad and placement of your new cushion can be found on the "Replacement Cushion" product page in our "Shop". If you'd like us to talk you through replacing your cushion, contact us once your replacement cushion has arrived to schedule a phone call with a member of our staff.
Safety:
Is the ArchStretch/ArchStretch Premium safe for all ages?
We have consulted several pediatricians regarding this matter. The consensus is that they are safe for any age (yay!). However, we recommend that parents of very young children consult their family physician for confirmation. As with any training equipment, improper use may result in injury. We have video tutorials available on YouTube channel (KNKMiami) for your reference.
Does shoe size matter when considering what training equipment to purchase?
No, our products accommodate any size foot, from the tiniest foot to the largest foot.
Shipping:
How long does shipping take?
You can choose between standard or express shipping at the checkout. An estimate of the delivery time will appear. Please note that international orders usually need more time to be fulfilled. Also, there might be delays during holiday periods due to an increased amount of demand.
*We offer free shipping to continental USA only.
Do you ship internationally?
Yes, we ship worldwide! Upon checkout of your order, shipping charges will be provided. Please note that on rare occasions, you might be charged an additional duty fee by your country. We don't know the nature of these fees and for which countries apply, but we don't see these fees on 99% of all international orders. We are not responsible for any customs fees your order might acquire during shipment. Please, contact your nearest post office for local regulations on international shipments. We will not cover shipping overages that are incurred outside of the US.
If you are an international buyer, please make sure to enter your address in English, at checkout.
Payment:
We offer many payment methods including Credit Card, Debit Card, PayPal, Google Pay, Affirm, Afterpay and others. We use a protected online payment service so all your transactions are safe and protected following the latest security standards. Cards can be declined for a variety of reasons, even cards that have already been used to make a purchase on KNKMiami or any other e-commerce site. Most banks have an automated banking fraud system that determine whether or not an online transaction will be approved. If you have attempted to make a purchase without success, please contact your bank directly to approve the transaction. If you still face difficulties even after pre-approving the transaction with your bank, feel free to contact us for alternative payment methods.
Promotions:
Do you offer discounts for bulk orders?
Yes, we offer wholesale discounts for bulk orders. Please Contact Us for pricing and more information.
Are there any promotions available at this time?
We run promotions and flash sales from time to time. Subscribe on our newsletter and follow us on social media to be the first to know about future promotions and special offers.
Warranty:
All of our products have a 1 year warranty from the day purchased. We will repair any damages or entirely replace the product if necessary. If your warranty expires, KNKMiami will still be there for you! We will repair your product for 30% of the purchase price or replace it for 50% of the purchase price. Please fill out the "Additional Details" section with information on how your item was damaged on our in the form on our "Returns" page. Shipping fees are the responsibility of the customer.
Price Promise:
Seen a better price on a like-for-like product? Call us on (305)753-7177 or email info@knkmiami.com and we’ll do our best to match or even beat it!